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Ellamey Matrimony
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Frequently asked questions
 
Register Free to express your interest.
 
FAQS

The FAQS comprises of lot of details regarding our services. We have provided solutions for some questions that are frequently arised by members and visitors of this portal. Here, you can find the solution of the problem you are facing with. If you could not find one, Please contact our support team.

Find solutions for your problem here
 
ABOUT REGISTRTION Top
How do I add my profile?
Click on the "Register Free" link shown at the home page. It will direct you to another page where you have to enter all the necessary details that will be prompted in the page.We recommend you to give detailed information and avoid skipping optional information, as this may be very helpful for someone viewing your profile to know about you as far as possible.
Once finished entering the details, Click on “Submit" button. That’s all it takes to create your profile. All the profiles are validated before inclusion in the database. It may take up to 24 hours for the validation. An intimation e-mail will be sent to you, once your profile is validated and added to the database. The profiles are validated for statutory regulations of the site to avoid pornography and various other factors and to have uniformity in the database.
Why do you take 24 hours for validation?
Can I register for my friend, relative or sibling?
On what criteria is the validation done?
What should I enter in the profile description field?
What information will be displayed to the members from my profile?
I don't want to add my profile but wish to contact other profiles. Is it possible?
What are the DO's and DON'Ts while creating a matrimonial profile?
 
 
ABOUT MEMBERSHIP Top
What is the difference between Free Membership and Paid membership?
Free members can only send an automated message to another member through the use of "Express Interest" option. They can also respond to messages from paid members. The paid members who have several privileged features, such as personalized contact with any member, verified phone numbers etc., depending on their type of membership.
Click here to see various membership schemes
How to upgrade my profile (membership package) to other Packages of paid membership?
 
 
ABOUT MATRIMONY Email and Password Top
How do I login?
You can login to your account by entering your E-mail address, that you provided at the time of registration, and your password in the login section shown at the Home page.
I'm already logged in, but I get a message "You must login prior to using the matrimonial services". What should I do?
I forgot my UserName / Password. What should I do?
How do I change my Password?
Why am I not able to Login? Why is the message "Username/Password Incorrect" being displayed?
I am registering for my Sibling. Can we both have same Matrimony ID?
 
 
MODIFY PROFILE Top
How can I modify my profile?
To modify your profile,
1.Login to your account
2.Go to the menu bar and select the profile and select "modify profile" option.
3.Here, you can modify the profile and confirm it by clicking on the "Submit" button.
I am a Paid Member. If I delete my profile will you refund me the payment for the days that are unused or can I transfer my membership schemes to another person?
How long will it take for modification to reflect on my profile?
Are there any restrictions on modifications?
What is "Change Profile Status"?
 
 
DELETE PROFILE Top
How do I delete my Profile?
To delete your profile:
1.Login to your account using your Email-ID and Password.
2.Select the "Hide/Unsubscribe" option under "Profile" section on the menu bar and enter the reason for deletion.
3.Click on the UNSUBSCRIBE button. Your profile will be deleted immediately.
4.Please note that profiles once deleted cannot be restored or reactivated.
Is it possible to restore the deleted profile?
 
 
SEARCH/VIEW PROFILE Top
What are the types of Search?
The types of search available are:
1.Quick Search - It is a convenient way to search for a list of prospective partners based on a few basic fields.
2.Advanced Search- Here, you have to provide more details about the member you are searching for, such as, their name, caste,language,city,state,age and so on.When deails are entered correctly, the result will be accurate.
What is advanced search?
In advanced search, what should I enter in the "keywords" field?
I get the error "No matching records found" while searching for the profiles. Why is that so?
 
 
EXPRESS INTEREST Top
What is Express Interest?
Express Interest is an option through which you can express your interest on other members upon seeing their profile.
Is there a none on number of "Express Interest" that i can send in a day?
How do I get in touch with members of my interest?
How will I know if a member has Accepted/Declined my Interest?
Will my contact information be revealed to the member I have expressed my interest in?
How do I send personalized messages to the member who has accepted my interest?
Can I "Express Interest" in a member more than once?
How do I accept/decline a member's interest?
Can I "Decline" a member's interest that I have already accepted?
Is it possible to accept a declined interest?
What is Multiple Express Interest?
How can I view all the Express Interests I have made?
 
 
CONTACT PROFILE (FREE AND NONMEMBERS) Top
What is the use of free membership?
Free membership is suitable for those who join here for the first time.
A free member can :
1.Post profile
2.Receive mails of matching profiles
3.Add photo (A maximum of three is allowed).
4.Express interest to other members through "Express interest" option.
5.Receive personalized messages from paid members, but cannot send personalized message to anyone.
I'm a free member. Can I send personalized messages to a member?
I am a non-member. Can I contact other members?
 
 
FAVOURITE / IGNORE PROFILE Top
How do I favorites profiles?
1.Login to your account using e-mail ID and Password.
2.Select the "Quick Search" option.
3.You will see "Favourites" link with each member of the search result.Click on the link to bookmark members.
4.The favourite profile will be added to your "Favorites" list.You can also add comments so that each time you search for that member, you will be shown, the comments you created for that member and you can recognize that member easily.
How can I view all the Members I have favorited?
How do I ignore profiles?
How do I block profiles?
How do I view / edit favorited profiles?
How do I view / edit ignored profiles?
How do I View/Edit blocked profiles?
 
 
ABOUT PHOTO AND HOROSCOPE Top
How do I add my photo to my profile?
1.Login to your account using Email-ID and Password.
2.Click on the "Upload Photo" link under the space reserved for your Photo.
3.This will take you to photo upload page.
4.Click on the "Upload Photo" link
5.Click the 'Browse' button and select the digital photo (in JPG /GIF /PNG format) you wish to add to your profile.
6.Click on "Add Photo" to add the photo to your profile.
7.This will upload your photo into your profile. You can upload a maximum of three photos into your profile of which only one can be set as main photo.
I am facing with problem in adding digital photo to my profile? What can I do?
I do not have a digital photo. How do I add my photo?
Can I add more than one photo to my profile?
Can I choose which photo should be displayed as the Main Photo in my profile?
How do I change the photo in my profile?
I got an error while uploading my photo. What could be the reason?
How do I protect my photo?
How do i view protected photos?
I've forgotten my photo password. How do I retrieve it?
How to unprotect my photo and make it viewable?
What is Request Photograph?
Can I add my horoscope to my profile?
How do I add a horoscope to my profile?
If I have a existing horoscope in my profile, Can i upload fresh horoscope?
Can I protect my horoscope?
How do I protect my horoscope?
How do I view protected horoscopes?
I've forgotten my horoscope password. How do I retrieve it?
How to unprotect my horoscope and make it viewable?
What is Request Horoscope?
 
OTHER SERVICES OFFERED Top
What is Looking for each other?
"Looking for each other" is nothing but a Match between the partner preference set by you and and a members profile or vice-versa.
What's Partner Preference?
How do I hide my Partner Preference?
 
 
ABOUT FILTERS Top
What is a Filter?
Using Filter, You can restrict a selected group of member from viewing your profile and can specify which category of member can view your profile.
The types of filters available are:
My detailed profile can be viewed by all visitors. - This filter allows your profile to be viewed by both members and visitors. We highly recommend this filter, so that you will get good response, as many persons will view your profile.
Only registered members can view my detailed profile. - This filter allows your profile to be viewed by only Registered members. Non-members will not be able to view your detailed profile.
Only the members whom I contact can view my detailed profile. - This filter allows only those members to view your profile with whom you contact.
 
 
REPLIES AND RESPONSES Top
I'm a paid member. Can I contact any member?
Yes! You can contact any member in any category. But you are restricted from contacting members of same gender as you.
What are "Sent Messages" and "Received Messages"?
Why am I getting the following message if I try to access my "Received Messges"?
I'm a free member. If any member is contacting me, where do I view their response to my profile?
How can I improve my chances of finding a match?
Why am I not receiving any or very least response for my profile?
 
 
GENERAL QUESTIONS ABOUT OUR SERVICES Top
Why should I register in matrimony.ellamey.com?
matrimony.ellamey.com is a pioneer in matrimonial services that is committed to making marriages happen. The portal has millions of profiles of eligible probables. matrimony.ellamey.com has a strong offline presence across several branches in all major cities and towns in Tamilnadu.Click herefor our office locations. The highlights of the operations is Free Registrations.,You can pay at your door to our agents. Navigation on this site is easy and apart from finding a lifepartner, you can find details about everything needed for a marriage ranging from Muhurtham Dates to Marriage halls.
Is there any other service provided by you apart from matrimonial services?
Do you provide Dating/Friendship Service?
Is there any discounts available with your service? If so, Who can avail these concessions?
How do I add my success story?
 
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